Creating Service Excellence
Webinar

Another distance learning opportunity brought to you by MHA

Program Overview

Do your staff members have the same commitment to service excellence that you do? Do they put the patient first?

Service excellence starts with understanding the needs and wants of your patients and then developing strategies to accomplish service delivery.

Service excellence is also a collaborative effort between your team and other internal partners. Without all of you working together you will not be able to achieve service excellence.

Clinical quality and productivity are important measures of success. Patient and family member satisfaction with service and care is equally important.

Program Topics:

• Creating Service Excellence
• Communicate Caring Approach
• Create Great Moments of Trust
• Connecting with Partners for Service Excellence

Objectives:

• Describe ways to create a service excellence commitment among staff.
• Discuss how to develop standard operating procedures to deliver exceptional service.
• List techniques for better internal collaboration.

AUDIENCE

CEO, Hospital Leadership, CNO, Nurse Leadership, Department Heads, Joint Commission, Safety Officer, QI Staff, Risk Managers, NHA

FACULTY

Dr. Lou Bensen is CEO of Treasure Coast Hospices. Prior to joining Treasure Coast Hospices, Dr. Benson was president of The Benson Group, a consulting firm specializing in healthcare. Lou brings practical, real work solutions to his audiences. He has delivered thousands of seminars and workshops to healthcare professionals across the country.

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