COVID-19 has changed everything. As you consider planning for the future, there are many factors to take into consideration. The Kansas Hospital Association in collaboration with Montana Hospital Association is hosting this four-part webinar series in partnership with Huron on topics to take into consideration:

• Leading a Change-Ready, Inclusive Environment
  Tuesday, August 16 | 11:00 a.m. -12:00 p.m.

Transforming your culture to support a more inclusive environment for your team members, patients, and communities requires an intentional strategy and commitment to integrate equity and inclusion into all aspects of your organization and your leadership approach. During today’s session, Kristie Tobias will guide you on how to lead a change-ready, inclusive environment, by focusing on the following:

Objectives:

• Understand the impact of building trust and inclusion in your environment
• Create awareness of factors that can reduce trust such as biases we may hold that impact our actions
• Define and own the role leaders play in fostering an environment of values-driven, psychological safety.

COVID-19 has changed everything. As you consider planning for the future, there are many factors to take into consideration. The Kansas Hospital Association in collaboration with Montana Hospital Association is hosting this four-part webinar series in partnership with Huron.

• The Patient as a Consumer: How to Create Experiences Patients Actually Value Tuesday, July 12 | 11:00 a.m. -12:00 p.m.

Consumers everywhere are becoming increasingly influential, empowered, and demanding. The maxim “The consumer is boss” has become only more urgent as the digital revolution, social media, expanding choices, and 24/7 connectivity have empowered consumers and heightened their expectations. Healthcare is not immune to this trend, as healthcare systems, big tech companies, and new entrants compete to provide better experiences for patients and caregivers alike. During this presentation, David Duncan will share techniques from his new book, The Secret Lives of Customers that people working in healthcare can use to take a consumer lens on the people they serve. This includes techniques for gaining new insight into their most important challenges and aspirations related to their health, and for finding innovative ways to help that consumers will value, including ways to make their healthcare experience even better.

COVID-19 has changed everything. As you consider planning for the future, there are many factors to take into consideration. The Kansas Hospital Association in collaboration with Montana Hospital Association is hosting this four-part webinar series in partnership with Huron.

• Creating an Environment of Trust through Compassion
  Tuesday, June 14 | 11:00 a.m. -12:00 p.m.

While every organization strives to deliver exceptional, trusted, safe, patient-centered quality care – do they really? A consumer’s perception of quality at an organization is impacted by moments of truth – those moments that form an impression. This session is about hardwiring the behaviors and processes that lead to a culture of higher clinical quality and reliability, safe and efficient care delivery and operational excellence from the patient, employee and physician perspective. During this presentation, Karen Cook will lay the foundation for how to create an environment of trust. Every interaction can impact trust and the perception of quality, but those that show caring and concern can be a key differentiator. Starting with our own individual accountability, strategies to ensure compassion is a platform for all interactions will also be shared throughout the session. Not only is this good for patient and family centered care, creating an environment of trust through compassion contributes to our own resilience.

MHA Region 1 Meeting

MHA Region 1 Meeting

MHA Region 3 Meeting

MHA Region 3 Meeting